Mission Moment

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Mission Moment

St. Joseph Hospital’s Frank Whipple Makes a Difference Every Day

Long-time employee recognized with St. Marguerite d’Youville Award

Frank Whipple has been employed by St. Joseph Hospital for 30 years. Today, he is its Surgical Services’ Business Manager. In this role, you would expect him to improve the department’s efficiency, but would you also expect him to be recognized with the hospital’s most coveted mission award?

The St. Marguerite d’Youville Award

This esteemed award was established more than 20 years ago in honor of St. Marguerite d'Youville, who founded the Sisters of Charity of Montreal, or “Grey Nuns.” Each year, it is presented to an employee who consistently executes the hospital’s mission of caring for the whole person while also living by its core values of compassion, integrity, collaboration and excellence. Here’s what Frank’s colleagues had to say:

Compassion – Frank reaches out to those in need both at the hospital and in his community. He is the first to ask a hospital visitor if they need help. He recently searched the parking garage to find an elderly woman’s car. In addition, each weekend Frank “makes the rounds” and delivers baked goods to family and friends who are infirmed or confined.

Integrity – In his business manager role, Frank is a steward of financial, human, operational and environmental resources. His moral compass is second to none as he advocates for employees and patients and ensures high care standards are always met.

Collaboration – Over the years, Frank has worked with colleagues throughout the hospital as well as with external providers and vendors. He is highly regarded as a thoughtful and insightful voice that offers constructive, practical advice on a wide range of topics.

Excellence – When Frank is given a goal, he not only meets it, he exceeds it. He has developed several policies and procedures to ensure the St. Joe’s team consistently delivers compassionate, safe and effective patient care.

The Nomination

Submitted by: Ginger Lynn, RN and Clinical Educator, and Margo Douston, Health Unit Coordinator

“Frank is the consummate professional while also embodying the hospital’s mission and St. Marquerite d'Youville’s true spirit. He is an upbeat, approachable, kind-hearted, empathetic and generous person who gives freely of his time and resources to support coworkers, patients and the community. Frank keeps the Grey Nuns’ commitment of hope and healing close to his heart – and his passion to make a difference in the world, and at the hospital, is inspiring.”

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