Four Core Values Define CMC Health Care
An organization’s core values are the foundation upon which decisions are made in order to achieve goals and fulfill its vision. They are also the cornerstone of a strong organizational culture. Show me an organization with a healthy and vibrant culture and I’ll show you an organization that pays attention to its core values.
I was thrilled, therefore, when our Board of Trustees asked us to lead an initiative to take a thoughtful look at our values (Compassion, Respect, Patient-Centered Care, Human Dignity, Excellence).
Not that there was anything wrong with Catholic Medical Center’s values, but a lot has changed since we established them 10 years ago. There has been a significant generational shift among our workforce. Our digital lives have us thinking and communicating differently. We want values that people could remember as easily as they remember our mission of health, healing and hope. It was also very important to me that our values reflect our steadfast commitment to our Catholic identity.
Over the course of several months, we gathered input from staff and assessed what is important to CMC, as an organization and to our employees. We acknowledged how the challenges of the Covid-19 pandemic, at times, tested our resolve. We also reflected on our successes in the many things that make CMC so special.
In the end, we enthusiastically selected four values that represent the defining characteristics of CMC, and serve as our guideposts for engaging our patients, community and each other. They are: Respect, Integrity, Compassion and Commitment.
But what do these words mean in the context of Catholic health care? It was important to define each value to frame them in the context of CMC.
Respect – We value all human life and treat everyone with dignity. We embrace all with kindness and understanding.
Integrity – We create a culture built upon trust, honesty and accountability. We always strive to do the right thing and keep the patient at the center of all we do.
Compassion – We meet the needs of others by listening purposefully, responding with empathy and caring whole-heartedly.
Commitment – We uphold our Catholic mission by serving our patients, our community and all those in need. We are unwavering in our dedication to excellence.
Each one of these values reinforces our Catholic mission and reflects the humanity we should display every day and with every patient we encounter. They set the expectation for how we should give — and how you should receive — care at CMC. As we dedicate ourselves to these core values, I hope you will see, as I do, that, in many ways, we already live them daily.
Alex Walker is president and CEO of CMC Healthcare System: Catholic Medical Center, New England Heart & Vascular Institute, and several subsidiaries. He and his wife, Lisa, live in Manchester.